Title:  *Engineer Technical Sales (After-market Sales, Spare Parts)

About CumminsDKSH:

Cummins DKSH (Vietnam) LLC., a joint venture that was set up after more than 20 years of successful cooperation between Cummins and DKSH in 2009. Cummins and DKSH are taking this long-standing, fruitful business relationship to the next level. The two joint ventures provide an effective platform for Cummins to further expand into the region and provide local economies with the equipment they need to sustain their growth. Globally striving to offer top-quality products and services to their customers, Cummins has found the perfect partner in DKSH: close to 100 employees to take care of Cummins products by providing sales, marketing, project management, and after-sales services in Vietnam. The 24 hour a day, 7 days a week door-to-door after-sales services place Cummins in the perfect position to meet local customers’ requirements and service needs in various sectors including marine, manufacturing, power plants, post, telecommunications, commercial buildings and hospitals.

Job Summary

Promote and sell the company’s after-sales products: spare-parts, engines consumables,...for powergens/gensets, marine engines with the objective to achieve profit margin and customer satisfaction within   established policies, procedures and guideline.

General Responsibilities

• Responsible for the sales of Cummins parts and consumables with the objective to hit yearly sales target
• Provide technical support to customer
• Increase customer base and market share by keeping updated with current market information, changing trends and economic indicators
• Create demand pull in the territory through cold-calling, targeted customer visits and maximizing the utilisation of marketing collateral
• Developing relationships with customers and maximizing customer satisfaction without sacrificing profitability
• Take lead for overall business opportunity for accounts allocated
• Ensure thorough market coverage for territories assigned and develop a sub-dealer network as per region’s need
• Retain a high level of technical and sales competence by keeping abreast with the latest techniques and development of the products
• Ensure timely delivery of reporting and forecasting through utilisation of the company sales tools
• Providing prompt and accurate feedback or updates and Constant discussions and update with immediate superior to ensure yearly sales target can be achieved
• To cooperate with the AFM service operation team on any customers requirements for technical support.

Functional Skills and Knowledge

• Accomplished sales skills, demonstrates value as a supporting customers in the pre-sales process, while also independently driving sales throughout all stages of the sales process to meet sales targets
• In depth knowledge of Cummins products or related inudstries
• Experience in selling parts and consumables
• B2B and B2C
• Proficient in Microsoft Office
• Excellent communication skills, ability to interact with colleagues and customers at all levels

Education

• University Degree in Mechanical Engineering/Automation Engineering or relevant majors

Work Experience

• Minimum 03 years of experience Sales/ customer service sales/ retailed sales in related industries

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