Title:  Manager, Country IT, USA & Canada

Our Company

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023. https://www.dksh.com

Performance Materials
DKSH Business Unit Performance Materials distributes specialty chemicals and ingredients for food, pharmaceutical, personal care, and various industrial applications. With 53 innovation centers and regulatory support worldwide, DKSH creates cutting-edge formulations that comply with local regulations. With around 1,600 specialists, the Business Unit generated net sales of CHF 1.4 billion in 2023.

Job Summary

As a Country IT Manager based in Dallas, Texas, you will leverage your strong vendor management capabilities and comprehensive understanding of IT infrastructure while collaborating with the Country Leadership Team. If you are passionate about optimizing IT operations and driving strategic initiatives within a global organization, you will effectively contribute to our dynamic team and make a real impact.

General Responsibilities

• Oversee day-to-day IT operations across USA and Canada, ensuring the smooth functioning of all systems and alignment with company strategies
• Lead SAP implementation and optimization, particularly in Material Management (MM) and Sales & Distribution (SD) modules, to support business objectives and provide high-quality user support
• Manage local IT infrastructure, including servers, networks, and communication systems, ensuring compliance with global IT policies, security standards, and local regulations
• Collaborate with the Regional IT Director and global Digital & IT teams to align country-specific initiatives with company strategies and ensure consistent communication with country stakeholders, including the local leadership teams
• Manage local IT vendors and service providers, ensuring cost-effective, high-quality services, while overseeing the deployment of new software, hardware, and technologies
• Develop and manage the local IT budget, ensuring efficient use of resources, and monitor IT support tickets for timely issue resolution
• Conduct regular IT audits, assessments, and asset management processes to identify areas for improvement and maintain IT standards
• Engage consistently with the Country Leadership Team, key business users, and stakeholders on IT activities and requirements, ensuring alignment with global standards
• Prepare and present regular IT performance reports to the Regional IT Director, staying updated on the latest Digital & IT trends and assessing their impact on the business

Functional Skills and Knowledge

• Extensive knowledge of SAP, especially MM and SD modules, with a proven record in optimizing business processes
• Good understanding of IT infrastructure, including cloud, networks, and security
• Experienced in IT project management from planning through execution
• Proficient in ITIL or similar IT service management frameworks
• Skilled in managing IT budgets and resources effectively
• Strong problem-solving, analytical, and communication skills
• Ability to influence and collaborate with all levels of the organization
• Familiar with IT regulatory and compliance requirements
• Experienced in managing high-performing IT services and key stakeholders
• Proven experience in a global shared services IT environment
• At least 10 years of IT management experience

Our Offer

• Hybrid work model
• Sustainable new office
• Competitive compensation package including:
  • 401k, employer match
  • Medical
  • Health Savings Account, employer match
  • Dental
  • Vision
  • Long Term Disability
  • Life Insurance
  • Ancillary Benefits
  • Bonus 
  • Cellphone and Wi-Fi Stipends
  • Service Awards
  • Vacation, Sick, PTO, Holidays
  • Internal Personal Development/Training

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers

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