Title:  Assistant, Redressing

About The Role

The Assistant, Order Processing supports the accurate and timely processing of customer orders within DKSH's Fast-Moving Consumer Goods (FMCG) business in Cambodia, ensuring zero-base targets are consistently achieved. This role is integral to smooth order fulfillment operations by maintaining data accuracy, coordinating with distribution centers, and fostering strong client and customer relationships.

What You Will Deliver

• Adhere to established order processing policies and practices in the execution of all daily tasks
• Process accurate and timely customer order entries in SAP (Systems, Applications, and Products in Data Processing), and follow up on open sales orders to ensure no orders are left unattended
• Coordinate and verify billing data and information to ensure accuracy and prevent processing errors
• Review and validate incomplete data to maintain data integrity throughout the order processing workflow
• Collate data and conduct analysis on order processing performance to support informed management decision-making
• Identify and explore opportunities to enhance operational efficiencies and improve the overall customer experience
• Follow up on order status with distribution centers to ensure timely and accurate fulfillment
• Build and maintain strong working relationships with clients and customers to support service continuity and satisfaction
• Drive continuous self-development in Order Processing capabilities and DKSH leadership behaviors as part of an ongoing personal growth mindset
• Administrative duties and coordination tasks as required

What You Bring

• Diploma or certificate in any field
• Minimum one to two years of experience in a similar role
• Basic knowledge of customer service principles and practices
• Proven working knowledge of SAP
• Proven experience in call center or customer service environments
• Strong ability to multitask and prioritize workload effectively
• High attention to detail, follow-through, and commitment to accuracy
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluency in the local language; proficiency in English, both written and spoken, is an advantage

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client and Customer Service.