Title:  Supervisor Customer Account Management

Job Description

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

• Execute processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals

• Track team progress against key performance indicators and customers' plans. Provide timely feedback to team members on the execution of action plans and development areas

• Understand customer values, strategies and policies based on networking of contacts throughout customers' organizations to identify business opportunities

• Coordinate and assist in conducting annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins

• Work closely with the Marketing function on promotional activities and the merchandising and sales teams for promotion updates

• Coordinate and evaluate the effectiveness of trade programs and recommend opportunities to superior

• Prepare various reports for assigned customers. Track and highlight unusual increases/decreases in customer demand

• Evaluate improvement opportunities based on analyses, and coordinate improvement initiatives to enhance customer services and business efficiency

• Maintain and develop relationships/contacts across all functions and levels within assigned customer responsibility

• Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution