Title:  Specialist Facility Management

About the Role

• Plan Do Check and Act on building service requests from user and ensure the requests are delivery and quality
• Support and coordinate the execution of daily facilities operations activities and programs (e.g. building management, safety maintenance/technical upkeep, security, etc.) in accordance to DKSH operations guidelines, governing regulations and service level agreements
• Ensure service quality to all user with one standard. 

What You Will Deliver

Facility Operations Management

• Coordinate and support the execution of daily facility operations, including building maintenance, housekeeping, landscaping, pest control, security, and other workplace support services.
• Ensure all building infrastructure, equipment, and facility services operate effectively and comply with company standards, statutory requirements, building procedures, and work instructions.
• Monitor and coordinate planned preventive maintenance (PPM) and corrective maintenance activities to minimize operational disruptions.
• Support the operation and maintenance of critical building systems, including HVAC, elevators, fire protection systems, CCTV, access control systems, utilities, and related infrastructure.
• Identify facility-related issues, conduct basic troubleshooting, and recommend corrective and preventive actions to improve service reliability and operational efficiency.
• Be able to work overtime in case of emergency

Service Request Management

• Manage and track facility service requests from users through completion, ensuring agreed service levels, timelines, and quality standards are met.
• Coordinate with users, landlords, contractors, and service providers to resolve facility-related issues promptly and effectively.
• Follow up on maintenance and repair activities until completion and obtain user confirmation on service satisfaction.
• Ensure consistent service standards are provided to all users across the organization.

Vendor and Contractor Management

• Coordinate and monitor outsourced service providers and contractors to ensure contract compliance, service quality, safety performance, and operational effectiveness.
• Conduct regular performance reviews and support issue resolution to maintain service delivery standards.
• Maintain updated records of vendor information, contracts, service agreements, licenses, and compliance documents.
• Ensure all vendors and contractors comply with safety regulations, statutory requirements, and internal policies.

Safety, Compliance, and Risk Management

• Support the implementation and monitoring of workplace safety, health, environment, and security programs.
• Conduct and coordinate facility inspections, safety audits, and compliance assessments, ensuring corrective actions are completed in a timely manner.
• Ensure facility operations comply with applicable regulations and company governance requirements.
• Coordinate with relevant authorities and external agencies when required.
• Ensure any building activities comply to ISO 9001, ISO14001 and ISO 45001

Space and Asset Management

• Maintain accurate records of space allocation, occupancy, layouts, and facility assets.
• Coordinate workplace moves, seating arrangements, infrastructure modifications, and renovation projects with relevant stakeholders.
• Support space utilization reviews and recommend improvements to optimize workplace efficiency.

Administration and Reporting

• Maintain accurate facility records, maintenance logs, inspection reports, and service documentation.
• Prepare and distribute communications related to facility activities, maintenance schedules, safety notices, and operational updates.
• Compile and submit periodic reports covering maintenance performance, service requests, vendor performance, space utilization, income tracking, meeting room utilization, events, and other facility-related metrics.
• Track facility-related expenditures, cost-control initiatives, and process improvement activities.

Stakeholder Management

• Build and maintain effective working relationships with users, clients, landlords, contractors, vendors, and government authorities.
• Support canteen operations and other workplace amenities or auxiliary services as required.
• Act as a key point of contact for facility-related matters and contribute to a positive workplace experience for all users.
• Ensure that all infrastructure, equipment, and support services are functioning optimally and in compliance with regulatory, company standards, building procedure and work instruction.

Leadership responsibilities

• Constructive thinking and critical analysis
• Cares for others
• Passion to grow with team and willing to service
• Presentation and reporting skill
• Proactive problem-solving
• Cost-effective solutions
• and fostering a culture of accountability and service excellence
• Drive self-learning and improvement in the area of Facility Management and DKSH behaviors as part of continuous learning

What You Bring

• Bachelor's Degree in Engineering, Business Management, or equivalent.
• Minimum 3 to 5 years of experience in a similar role.
• Demonstrate understanding and application of local building regulations, FDA guideline in relevant to facilities, canteen, operation lab, and sublease area commercial guide etc.,  into the company's facility management systems and processes
• Knowledge of Government District Hygiene and Waste management, or any related to building facilities operations
• Demonstrate effective communication and coordination with Government, Auditor, Clients, or Building User
• Demonstrate basic project management skills
• Demonstrate proficiencies in office productivity tools (e.g. Microsoft 365, SAP, VMS, GAPIM and AI)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Knowledge of account is advantage.
• Communication Skills and strong Interpersonal skills
• Work in crisis situation with Conscious mind

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Support.