Title:  Specialist, IT Services

Job Summary

Perform desktop support, policies and controls to ensure cost-effective desktop management solutions for Global/Country IT implemenation/deployment

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Perform desktop management support within its framework and implementation road maps, in-line with global standards
• Assist evaluations for designing cost-effective desktop management solutions. Support implementation of global/in-country deployments
• Prepare and perform desktop refresh deployments and implementation in accordance with IT standards/strategies/road maps
• Adhere to desktop management best practices, procedures, guidelines and compliance with audits and industry standards (CSV, ICS, etc.)
• Perform and support the rollout of Office templates in-line with corporate branding needs
• Work and coordinate tasks with global/local desktop management vendors to ensure compliance and support in a controlled manner
• Ensure service level adherence
• Build strong working partnerships with other IT teams, business stakeholders and users
• Communicate user needs, priorities and customer satisfaction

Functional Skills and Knowledge

• Demonstrate a basic knowledge of desktop management  platforms, tools, frameworks, standards and policies
• Demonstrate experience in deploying and supporting desktop management environments
• Demonstrate ability to use remote administration tools
• Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/culture interactions
• Proven competencies in handling confidential/sensitive information in an appropriate and secure manner 
• Demonstrate fluency in local language and ideally in English, both written and spoken 
• Be abreast of the latest technologies and technological opportunities
• Proven basic numeracy and excellent quantitative analysis skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor's degree in Computing/Information Technology or equivalent