Title:  Retail Manager

Job Summary

Manage and monitor retail/outlet sales teams to achieve sales targets for assigned businesses/territories and overall business objectives

General Responsibilities

• Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and oversee the implementation of retail/outlet operations' strategies and plans to achieve sales target for assigned business/territories
• Develop and monitor the achievement of key performance indicators, including the communication of sales targets. Conduct regular reviews to improve performance and inform development areas
• Lead and monitor progress of sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
• Highlight critical findings based on customer feedback and collaborate with functions on value-adding actions. Implement new retail/outlet innovations based on changing consumer behavior and requirements
• Develop and manage implementation of loss-prevention policies and plans to deal with inventory shrinkage at the outlets/stores
• Manage reporting of sales/stock movements and projected sales/margin forecasts. Track and highlight unusual increases/decreases in customer demand
• Manage continuous improvement of retail/outlet sales processes and customer issue resolution. Manage/conduct training on customer service and backroom operations to enhance retail excellence
• Develop and build relationships with suppliers/customers to achieve business objectives

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Proven track record in the management of retail operations 
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education

Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline