Title:  Manager, Trade Marketing & Channel Management

What You Will Deliver
• Manage and monitor operating departmental budgets and costs within annual allocations to
ensure the efficient and effective use of resources
• Review and align business and marketing plans in close coordination with clients to achieve
overall business objectives and sustainable profitability
• Facilitate and lead the end-to-end business integration process for new clients, ensuring a
smooth and structured onboarding experience
• Monitor profit and loss (P&L) and expenditures proactively to minimize unnecessary cost and
financial risk
• Identify and pursue new business opportunities for existing clients in partnership with the
Business Development team, including management of contract renewal processes
• Take prompt and decisive action to resolve client operational issues and service complaints,
ensuring a high standard of client experience
• Lead business communications and conduct structured business review meetings with clients'
management teams
• Act as the primary point of contact between clients and DKSH, maintaining strong business
relationships and consistently maximizing client satisfaction
• Establish and nurture a proactive network of relationships across DKSH and client
organizations to enable collaboration and business continuity
• Manage and oversee the team's delivery against defined goals, driving consistent execution
and accountability
• Drive learning and development within the team in the areas of Client Management practices
and DKSH leadership behaviors to support team and function objectives
• Champion continuous self-development in Client Management and DKSH behaviors as part of
an ongoing commitment to professional growth
• Administrative duties and coordination tasks as required

What You Bring
• Bachelor’s degree in business administration or an equivalent degree; a scientific degree will be
an added advantage for candidates aligned to Technology and Performance Materials
Business Units
• Minimum 5 to 8 years of experience in a similar client management or account management
role
• Minimum 3 to 5 years of experience in managerial capacity
• Strong understanding of clients' industries, business models, and product landscapes
• Proven client management and communication skills with a track record of building trusted,
long-term client relationships
• Demonstrated project management skills with the ability to lead complex, multi-stakeholder
initiatives
• Strong analytical background and working knowledge of statistical analysis methods
• Appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural
environments
• Fluency in English, both written and spoken

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