Title:  Manager, Technical Services (Scientific Solutions)

About the Role

The Manager, Technical Services (Scientific Solutions) is responsible for overseeing day-to-day service operations and ensuring the efficient, high-quality delivery of technical services for scientific equipment. This role directly contributes to DKSH's Engineering function by driving service revenue, customer satisfaction, and the development of a capable and high-performing service team.

What You Will Deliver

• Ensure service activities are delivered efficiently and in full accordance with company standards, maintaining consistent operational quality across all service touchpoints
• Monitor service performance metrics and support the achievement of service revenue, profitability, and customer satisfaction targets
• Coordinate service schedules, resource allocation, and manpower planning to maximize service efficiency and minimize operational gaps
• Ensure service engineers are properly trained and equipped with the necessary tools and up-to-date technical knowledge to perform at their best
• Collaborate with sales teams to support customer retention and business development initiatives through technical and service expertise
• Build and maintain strong customer relationships, resolving service-related issues promptly and professionally
• Oversee spare parts inventory and ensure adequate stock levels are maintained to support uninterrupted service operations
• Ensure full compliance with company policies, safety standards, and quality requirements across all service activities
• Prepare service reports, operational updates, and performance analyses to support management review and decision-making
• Lead, coach, and develop the service team to achieve operational and customer service objectives
• Foster effective collaboration between service, sales, and other internal departments to drive integrated outcomes
• Monitor team performance and provide structured guidance to continuously improve productivity and technical competency
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree in Engineering, Science, or a related technical field
• 5 to 8 years of experience in a technical service environmentAt least 3 to 5 years of experience in a supervisory or management role
• Experience managing service engineers and customer service operations is preferred
• Good knowledge of technical service operations and customer support management
• Understanding of engineering principles and technical troubleshooting processes
• Knowledge of spare parts management and service planning
• Fluency in Thai and proficiency in English, both written and spoken
• Strong problem-solving and analytical skills with a structured, solution-oriented approach
• Demonstrated leadership and team management capabilities
• Excellent communication and interpersonal skills
• Customer-oriented mindset with a commitment to delivering high-quality service experiences
• Good organizational and planning skills with the ability to manage competing priorities effectively

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Engineering.

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