Title:  Director, People Services

Job Summary

Manage HR operational services (e.g., policies, programs, processes, and systems) to align with and enable business success, in partnership with both business and HR teams.

What the job will offer you:

Join a company with over 7,000 employees and a proud 100+ year history in Thailand. DKSH Thailand operates across four business units, providing you with ample opportunities to learn and grow. This role reports directly to the Head of Human Resources for Thailand, allowing you to shape and influence HR strategy and operational excellence for DKSH Thailand. As a leader in People Services overseeing a team of 20+ members, you will have outstanding opportunities to enhance your leadership skills, drive team engagement, and contribute to business growth.

General Responsibilities

• Oversee and manage HR shared services, including Onboarding, Offboarding, HRIS & Master Data, Internal Communication, and Rewards operations, ensuring alignment with the operating model to deliver exceptional employee experiences and optimize resource efficiency.

• Develop and manage HR operational strategies that reflect business needs, define key performance metrics, and create a tactical framework for operational excellence aligned with the global HR strategy.

• Lead the successful implementation and communication of HR initiatives, providing visibility into key milestones and progress to employees and management teams.

• Influence the development of country-specific HR policies, procedures, systems, and initiatives, ensuring they are aligned with business goals and deliver measurable outcomes.

• Create business-focused HR performance metrics and functional dashboards/scorecards, providing comprehensive analytics for both business and HR teams.

• Collaborate with subject matter experts from HR functional teams and cross-functional departments to drive continuous improvement efforts across HR processes.

• Lead initiatives to improve HR services, leveraging innovative solutions (e.g., HRIS, local tools, methodologies) while ensuring compliance with Group HR processes and procedures.

• Work closely with cross-functional teams to develop and manage HR budgets, analyze trends, and prioritize budget allocations in collaboration with country HR teams.

• Develop and implement HR vendor management strategies to enhance service efficiency and optimize HR service delivery.

• Cultivate and maintain strong relationships with HR Business Partners and business leaders to ensure alignment and support across HR initiatives.

Functional Skills and Knowledge

• Proven ability to coordinate and manage complex cross-functional projects while balancing multiple competing priorities and perspectives.
• Strong consultative and solution-focused mindset, with a focus on delivering effective outcomes.
• Experience with HRIS and a solid understanding of process improvement methodologies.
• Proficient in office productivity tools and analytics platforms.
• Fluent in both Thai and English, with excellent written and verbal communication skills.
• Minimum of 5 years of experience in Human Resources.

Education

• Bachelor’s degree in related discipline is preferred.