Title:  Assistant Manager Incubation Operations

Job Summary

Perform service support related to data center hosting, design, management, disaster recovery services, service level mangement for the Group-wide/in-country infrastructure hosting

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Analyze, evaluate and perform quick recovery and work-arounds to incidents/problems reported and escalate issues in a timely manner where needed
• Check and monitor hosting hardware and facilities to ensure they are operating at normal conditions and performance
• Perform routine checks and ongoing assessments on buildings' operational systems to ensure availability
• Perform preventive maintenance on all building equipment including power supplies, cabling and rack management
• Participate in business recovery planning in the event of a disaster
• Ensure service level adherence
• Build strong working partnerships with other IT stakeholders

Functional Skills and Knowledge

• Demonstrate basic knowledge of data center facilities, operations and support
• Experience in operating a data center hosting environment, preferably with similar equipment used by DKSH
• Familiarity with IT service management processes
• Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/culture interactions
• Proven competencies in handling confidential/sensitive information in an appropriate and secure manner
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Be abreast of the latest data center facilities
• Proven basic numeracy and excellent quantitative analysis skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Diploma in Computing/ Information Technology or its equivalent