Title:  Senior Client Manager

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Senior Client Manager

We are seeking an experienced, resilient, and commercially astute Senior Client Manager to join our Client Management team in Auckland. This is a high-impact role offering the opportunity to drive brand growth, build strong client partnerships, and influence commercial outcomes across a diverse portfolio.

You will play a pivotal role in managing and growing key brands, delivering results through strategic brand leadership, confident commercial decision-making, and disciplined execution in a fast-paced FMCG environment.

Key Responsibilities:

Brand Strategy & Execution

• Develop and implement brand strategies and marketing plans to achieve net sales, gross margin, and profitability targets
• Lead market, category, and competitor analysis to identify commercial growth opportunities
• Monitor brand performance and confidently interpret financial and performance data to drive outcomes
• Manage advertising and promotional budgets with strong financial discipline to maximise ROI
• Partner closely with Sales teams to ensure brand strategies align with customer and commercial objectives

Client Relationship Management

• Build and maintain strong, trusted relationships with suppliers and clients, demonstrating credibility and commercial confidence
• Lead regular performance and business reviews, addressing challenges constructively and identifying opportunities for NPD and portfolio growth
• Plan and execute product launches, ensuring robust commercial planning and execution
• Prepare and present high-quality commercial updates, forecasts, and recommendations to clients

Planning & Forecasting

• Develop accurate forecasts, demand plans, and stock strategies to balance service, cost, and risk
• Build, manage, and track brand budgets with confidence, ensuring profitability and alignment to business objectives
• Design and manage promotional plans in collaboration with Customer and Category Account Managers
• Regularly review performance, respond to change, and adapt plans with resilience and agility in a dynamic market

What You’ll Bring:

• Proven commercial experience in Brand Management, Client Management, Key Account Management, or Sales, ideally within FMCG
• A resilient mindset, comfortable navigating ambiguity, change, and competing priorities
• Strong confidence working with numbers, including sales analysis, forecasting, budgeting, and margin management
• Excellent negotiation, influencing, and relationship-building skills
• Strong analytical capability and proficiency in Microsoft Excel, PowerPoint, and Word
• High attention to detail with a proactive, solutions-focused approach
• Clear, confident communication skills, with the ability to influence stakeholders at multiple levels
• A collaborative, adaptable style, thriving in a fast-paced, performance-driven environment

If you’re a commercially confident, resilient Senior Client Manager who enjoys owning outcomes and driving growth through data-led decision-making, we’d love to hear from you.

Please submit your CV and a cover letter outlining your experience and why you’re the ideal candidate for this role.

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