Title:  Senior Client Manager

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Senior Client Manager

We are looking for an experienced and motivated Senior Client Manager to join our Client Management team based in Ellerslie. This role offers a unique opportunity to drive brand growth, foster strong client relationships, and influence business outcomes. You’ll play a pivotal role in managing and growing key brands within our portfolio. Your focus will be on delivering exceptional results through strategic brand management, stakeholder collaboration, and meticulous execution.

Key Responsibilities:

Brand Strategy and Execution

• Develop and implement brand marketing plans to achieve net sales, gross margins, and profitability goals
• Conduct market and competitor analysis to identify opportunities for growth
• Monitor and evaluate brand performance, providing actionable insights to enhance outcomes
• Manage advertising and promotional budgets to maximise ROI
• Collaborate with sales teams to align brand strategies with market needs

Client Relationship Management

• Build and maintain strong, productive relationships with suppliers and clients
• Conduct regular reviews of brand performance and identify opportunities for new product development (NPD)
• Plan and execute product launches, ensuring seamless entry to market
• Prepare detailed presentations and monthly reports to keep clients informed and engaged

Planning and Forecasting

• Create accurate forecasts and stock plans to prevent shortages or overstocking
• Develop and manage brand budgets, ensuring profitability and alignment with business objectives
• Design and maintain promotional plans in collaboration with Customer/Category Account Managers
• Regularly review and adjust plans based on market trends and performance data

Team Collaboration and Leadership

• Support the sales team with materials, insights, and field support to drive brand growth
• Foster strong internal relationships across Logistics, Customer Service, Distribution Centre, and Finance teams
• Participate in store visits and market walks to stay informed about brand and competitor performance
• Provide coaching and feedback to junior team members, fostering a positive and high-performing team culture

To excel in this role, you’ll bring:

• Proven experience in Brand Management, Key Account Management, or a similar role, ideally within FMCG
• Strong negotiation, sales, and relationship-building skills
• A results-driven mindset, with the ability to prioritise and manage multiple tasks under pressure
• Excellent analytical abilities and proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• High attention to detail and a proactive, solutions-oriented approach
• Exceptional communication skills, with the ability to convey ideas clearly and inspire confidence across diverse stakeholders
• A collaborative and adaptable nature, thriving in a dynamic and fast-paced environment

At DKSH, you’ll be part of a team that values collaboration, innovation, and personal growth. In this role, you’ll have the chance to work with leading brands and make a tangible impact on their success.

If you are ready to take on this exciting challenge and contribute to the growth and success of our company, please submit your application, including your CV and cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.

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