Title:  Customer Account Manager WWNZ

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Customer Account Manager – WWNZ

We’re currently looking for a commercially sharp, relationship‑driven Customer Account Manager – WWNZ to join our high-performing Grocery team based in Auckland. You’ll take responsibility for one of our most significant customers: Woolworths New Zealand (WWNZ), and be accountable for delivering outstanding commercial results.

If you thrive in fast-paced environments, enjoy solving complex commercial challenges, and love building strong customer partnerships, this is a role where you can make a real impact.

What you’ll be doing:

Account Management

• Lead the commercial interface with WWNZ, presenting NPD, promotions, and category reviews
• Deliver annual targets including NSV and A&P budgets
• Provide accurate sales, promotional, and A&P forecasts in line with the S&OP process
• Monitor and manage trade spend within agreed budgets
• Analyse market and competitor data to identify opportunities for growth
• Ensure WWNZ receives exceptional service with timely, solution-focused support

Sales & Field Support

• Support effective delivery of sales operations and help improve processes
• Spend time in the field with Territory Managers and support planogram implementation

What you’ll bring:

We’re looking for someone with strong commercial acumen, curiosity, and outstanding relationship-building skills. You will have:

• Proven FMCG Grocery experience
• Strong influencing and negotiation skills with an analytical mindset
• Ability to collaborate with key business stakeholders
• Excellent communication skills and the ability to listen deeply
• A customer-first mindset with a drive to create solutions and deliver results
• Experience using scan data and trade maths

If you are strategic, can juggle multiple priorities with ease, and are excited to partner with one of NZ’s biggest grocery customers, we’d love to hear from you.

Apply now and help us continue to deliver growth for our clients, customers, and brands.

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