Title:  Coordinator Customer Support

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Bio-Strategy‑DKSH is a dynamic technology company and supplier of leading brand laboratory products, instrumentation, and solutions to the scientific community in education, research, medicine, and industry throughout Australia and New Zealand.

We’re looking for a motivated Customer Service Representative to support our customers and help deliver a seamless, positive experience. This is a 12‑month fixed‑term contract based in our Hobsonville office.

About the Role

As a key member of our Customer Service team, you will process customer orders, respond to enquiries, and provide timely, proactive support to ensure smooth operations and excellent service. You’ll work closely with internal teams to keep processes running efficiently and contribute to our overall service excellence.

What You’ll Do

• Process customer orders accurately, including web and EDI orders
• Respond promptly to customer email and phone enquiries
• Communicate professionally with customers to resolve enquiries effectively
• Enter complaints and issues into our database and ensure timely follow‑up
• Support monthly sales and gross margin targets through accurate order entry
• Process returns and credits accurately

What We’re Looking For

• 2+ years of customer service or administration experience
• Strong MS Office skills and experience using SAP
• Excellent attention to detail and efficiency
• Strong written and verbal communication skills
• Ability to multitask and work in a fast‑paced environment
• Ability to work collaboratively with internal and external stakeholders
• Proactive, results‑oriented, and eager to learn

If you are passionate about customer service and thrive in a collaborative environment, we would love to hear from you.

Please apply by submitting your cover letter and CV outlining why you are the best candidate for this role. We are looking for an immediate start — so don’t delay!

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