Title:  Product Specialist

Job Summary

Sell medical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives 

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources 

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories 

• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed 

• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits 

• Call/visit as pre plan submitted and captured all calls through the system (EchoPlus) with the proper steps 

• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies 

• Report on the activities and products of the competitors 

• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases 

• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc., to improve sales targets 

• Maintain a customer complaints/issues log and follow up on customer issues 

• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products 

• Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers 

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/market/competitors/customers 

• Agile in solving customer’s problem to grow the business. 

• Demonstrate basic knowledge in assigned products/services/systems and strong selling skills 

• Demonstrate basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc. 

• Demonstrate strong communication and negotiation skills 

• Demonstrate basic research and analytical skills 

• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) 

• Demonstrate fluency in local language and ideally in English, both written and spoken 

Education

Degree or professional qualification in a Science or Medical-related discipline 

Why It’s Great to Work at DKSH