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Provide pre- and post-sales support and services to customers and prospects, including applications, demonstrations and sales visits related to technology/specialty industry equipment
General Responsibilities
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
Design and develop new equipment and systems or redesign of existing equipment to fulfill the needs of customers.
Research and analyze customer needs and suggest product features based on technical knowledge of product capabilities and limitations.
Assist sales team in configuring the correct solutions for the customers.
Study new products/technologies aligned with existing product lines to recommend enhancements or modifications.
Assist sales team on product demonstrations/technical presentations to customers or at conferences to promote products and services.
Provide pre-sales technical support through presentations and customer visits.
Run sample tests on instruments as and when needed (in-house or at customer sites)
Build and maintain strong relationships with existing users.
Provide training to customers in post-sales and method development.
Provide after-sales technical support through preventive maintenance, troubleshooting and calibration services.
Coordinate with relevant client and global key-service contact to provide efficient service related to the local installed base equipment.
Functional Skills and Knowledge
Demonstrate technical knowledge in scientific instruments.
Demonstrate strong industry/market knowledge.
Demonstrate fluency in local language and ideally in English, both written and spoken
Education
Degree in Engineering or Applied Science
Work Experience
Minimum one to two years’ experience in a similar role
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