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Title:  Engineer Technical Services

Location: 

Vientiane, LA, LA

Job Function:  Engineering
Requisition Number:  87438
Description: 

Job Summary

Provide pre- and post-sales support and services to customers and prospects, including applications, demonstrations and sales visits related to technology/specialty industry equipment

General Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
  • Design and develop new equipment and systems or redesign of existing equipment to fulfill the needs of customers.
  • Research and analyze customer needs and suggest product features based on technical knowledge of product capabilities and limitations.
  • Assist sales team in configuring the correct solutions for the customers.
  • Study new products/technologies aligned with existing product lines to recommend enhancements or modifications.
  • Assist sales team on product demonstrations/technical presentations to customers or at conferences to promote products and services.
  • Provide pre-sales technical support through presentations and customer visits.
  • Run sample tests on instruments as and when needed (in-house or at customer sites)
  • Build and maintain strong relationships with existing users.
  • Provide training to customers in post-sales and method development.
  • Provide after-sales technical support through preventive maintenance, troubleshooting and calibration services.
  • Coordinate with relevant client and global key-service contact to provide efficient service related to the local installed base equipment.

 

Functional Skills and Knowledge

  • Demonstrate technical knowledge in scientific instruments.
  • Demonstrate strong industry/market knowledge.
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Education

  • Degree in Engineering or Applied Science

Work Experience

  • Minimum one to two years’ experience in a similar role
Requisition Number:  87438
Job Function:  Engineering

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