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Title:  Senior Manager, Sales Operations

Location: 

Petaling Jaya, MY, MY

Job Function:  Sales
Requisition Number:  142728
Description: 

Job summary:

  • Manage client accounts to ensure smooth client business integration and drive business growth of clients.
  • Managing operating departmental budgets and costs Accountable for net sales/EBIT/headcount responsibility, where applicable.

General responsibilities:

  • Manage day to day operations, and coordinate with internal and external stakeholders to ensure operations are executed smoothly.
  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
  • Gather and report client operational results in comparison to KPIs set in the service level agreements
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Manage and schedule business communications and business review meetings with clients' management teams
  • Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
  • Act as a DKSH representative to communicate all other necessary issues to clients' management teams
  • To collaborate with Principal brand owners in improving trade marketing and sales strategies
  • Stock management & inventory to minimise Out Of Stock (OOS) issue and stock expiry. 

Functional skills and knowledge:

  • Demonstrate strong understanding of FMCG industry/business/products.
  • Demonstrate strong client management and communication skills Proven project management skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
  • Demonstrate fluency in English, both written and spoken. Able to communicate in Chinese is an added advantage.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel – Pivot Table & Vlookup, Word and PowerPoint)

Leadership responsibilities:

  • Manage and oversee team’s delivery of team/function goals to drive execution against goals set
  • Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
  • Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning.

Education:

Bachelor’s degree in Business Administration, or an equivalent degree will be an added advantage.

Work Experience:

  • Minimum five (5) years’ experience in a product management / client management role in FMCG industry.
  • Preferred experience of three (3) to five (5) years sales in General Trade (GT), International Key Account (IKA) and Local Key Account (LKA) in FMCG industry.
  • Minimum three (3) years’ experience in a managerial capacity.

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Requisition Number:  142728
Job Function:  Sales

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