Title:  Manager Customs Compliance

General responsibilities

• Liaising with internal & external parties on tariff codes for purchases and identify potential exemptions.
• Monitoring of application and reporting of duties & Sales Tax exemption/ drawback for

(i) raw and packing materials, and 

(ii) importation of plant & machinery

• Review to ensure proper maintenance and documentation of exemption claims for discharge with the Customs authorities, checking for reasonableness and potential challenges.
• Provide advice to internal stakeholder on correct indirect tax treatment (e.g. on HS Code application for importation/own manufactured goods, sales tax exemption)
• Liaise with Custom on any queries/ correspondence/ audits.
• Knowledge in Bonded, Free Trade Zone and undertake operational integration on existing and new opportunities.
• Involved in market intelligence and understanding of accounting functions – including but not limited to billing, profit share and financial audit of import files.
• Maintain customer profiles and relationships including key contacts, special requirements, contract rates and preferred routings/services/carriers.
• Monitor and audit files to ensure the department is meeting company KPI’s, while ensuring maximum profitability and customer satisfaction.
• Assist BU Sales, MM and SCM Manager in setting up new import business that meets compliance expectations.
• Review with sales the established SOP’s and Customer Profile and approve prior to business implementation.
• Ensure the timely processing of transactions, not limited to billing, admin and file handling/turnover.
• Operational duties to include but not limited to coordination with shippers, truckers, airlines and other Regulatory departments.
• Customer Service responsibilities include maintaining communication with vendors, shippers, customers and Client/Supplier worldwide.
• Working with the unit head of the organization (e.g. RFQ) and checking, studying and examining various methods and procedures of importation.
• Updating himself/herself about the various rules, policies and programs of customs alongside upholding compliance with sectional modulations of the organization.
• Completing all other operational undertakings and workings related to the imports of the organization and ensuring their compliance with the general policies of the same.
• Monitor daily / weekly / monthly status and performance reports; address problem areas and deficiencies as required.
• Effectively use shipment data and documentation for managing exceptions
• Participate in and support business reviews monthly (or more frequently as required) with service providers; drive corrective actions as warranted based on performance. 
• Post entry audit program
• Seek Customs Broker to HTS codes (Global vs National Mapping) and if require request for Local Customs Advanced Ruling. Maintain HTS/parts item database- if any (Customs Broker)
• Use research customs trade tools to study regulations and binding rulings applicable to respective Business Units.
• Engage in dialog as necessary with Customs personnel & related agencies on behalf.

Functional Skills & Knowledge

• Possess a clear, detailed understanding and knowledge of the procedures and practices required to complete Ocean, Cross-border (logistics) and Air Freight shipments.
• Able to patiently communicate information to others for training.
• Solution design and problem saving capabilities with excellent organizational skills.
• Self-motivated, able to work in a team and independently
• Detail oriented, able to multitask and meet deadlines. (skills including Microsoft Office).
• Managing local/global RFQ and Tender Bid Process
• Knowledge in local EDI declaration submission
• Experience in Customs Trade Tool (e.g. Amber Road, Dow Jones) & also in ISO Standards.
• Local Customs Brokers License (preferred)

Education

• Certification from local Customs Academy and/or World Customs Organization. (preferred)
• Bachelor’s degree in related field, desired but not required.

Work experience

• Preferable with 5-7 years of experience in imports or combination of education and experience.
• Preferable with 3-5 years of supervisory experience Customs brokerage department.