Title:  Specialist Customer Service

Job Summary

• To take ownership on customer orders and closely follow-up till closure of case.

General Responsibilities

• To answer 95% of calls within 10 seconds.
• To achieve Abandoned Call Rate below 5%.
• To ensure all orders for the day are ZERO based.
• To achieve call audit score 92% and above.
• To ensure all order processing (fax/email/TRA) as and when required by Team Leader to zero based daily order.
• To assist in all stock count activities as per management request.
• To raise customer log via iMind Complaint Log and ensure closure within 5 business days.
• To ensure no open ticket remains in iMind for more than 2 days without explanation and follow up.
• To be punctual and maintain perfect attendance.
• To take responsibility towards shifts as per work floor requirements
• To follow all the rules and regulations prescribed by the manager
• To undertake other responsibilities and duties assigned by manager from time to time.

Functional Skills and Knowledge

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Education

• Minimum Diploma/Degree in any field.
• Minimum 2-3 years experience handling order processing and inbound calls.