Title:  Office 365 & AD Administrator

Job Summary

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

General Responsibilities

• Build, run and maintain digital workplace solutions. 
• Strong technical backgrounds in identity management solutions with Active Directory & Azure Active Directory.
• Familiar with onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
• Strong technical backgrounds in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
• Strong technical backgrounds in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
• Familiar with unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
• Experience in supporting Windows 10 & 11 administration and security patch.
• Familiar in Microsoft/Office 365 administration including Active Directory, Azure Active Directory, Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.
• Familiar with endpoint detection and response solutions include Defender or Crowstrike.
• Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
• Support senior manager / director in managing operating expenditures against operating budgets to ensure efficient usage of resources.
• Create and manage project timelines for all digital workplace solutions.
• Assist evaluations for designing digital workplace solutions for supporting global implementation.
• Play active role in enabling DKSH’s culture elements – Our purpose, Our values & Our People DNA.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Ensure services provided adhere to service level agreement.
• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Provide technical guidance to other Digital Workplace personnel.
• Review and assess platform security compliance to hardening standards. 
• Strong ability to analyze and present data to support product & delivery decisions as required.
• Flexible on-call rotations to ensure 24/7 security escalation coverage.
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.
   

Functional Skills and Knowledge

• Excellent in numeracy and quantitative analysis skills.
• Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.
• Demonstrate fluency in local language and English, both written and verbal communication skills.
• Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
• Experience in planning & managing IT Infrastructure budget.

Qualifications

• Professional degree in Computer Science, Information Technology or equivalent.
• At least 5 years of working experience in IT infrastructure with a minimum of 1 years in a leadership role.
• Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
• Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Keep abreast of the latest technologies and technological opportunities.

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Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers