Title:  Application Support - SQL Query

About DKSH 

DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including marketing and sales, distribution and logistics. Founded by Swiss entrepreneurs in 1865 and headquartered in Switzerland, DKSH is publicly listed and operates in 37 markets across Asia Pacific, Europe, and North America. We have over 32,000 specialists and generated net sales of CHF 11.3 billion in 2022.

Why It’s Great to Work at DKSH 
Join a purpose-driven company and help enrich people’s lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded nearly 160 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 37 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

Job Description

• Provide second level support Group IT business solutions support and prepare functional specifications documentation, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation.
• Analyse and investigate any issue or problem raised by user/country IT and find the root cause and provide best solution, and to escalate to CSSC Delivery Team /vendor where applicable .
• Perform implementation of best practices, gathering user requirement, improvements or new/change requests from user and ensuring alignment with change process.
• Assist in testing and deployment/roll out of projects and global applications in timely and controlled manner.
• Prepare functional specs/documents for technical development and provide support for deployment Ensure adherence to service level agreement and processes.
• Ensure availability of a single point of contact to user for prompt communication.
• Provide support in user acceptance testing, deployment of new projects and roll-out of global applications.
• Willing to do weekly rotational standby support.

Functional Skills and Knowledge

• Bachelor's degree in Computing/Information Technology or equivalent;
• At least 2 years' experience in similar role;
• Strong Knowledge and Familiar with SQL query (MS SQL is a plus), able to read SPP (Stored procedures), Views , Functions and jobs scheduler.
• Familiar with SQL Profiler for tracing purpose.
• Familiar with IIS (internet Information Services) and Windows Server task scheduler.
• Familiar with IT Service Management framework.
• Abreast of the latest technologies and technological opportunities.
• Proven competency to handle confidential/sensitive information in an appropriate and secure manner.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Demonstrate fluency in local language and ideally in English, both written and spoken.
• Previous experience in handling business support is a plus.