Title:  Specialist IT Applications

Position                      : Specialist, IT Applications

Functional Role         : SAP Applications

Reporting to              : Manager, Country IT

Department                : Information Technology (IT)

Job Description

• Provide end user support for SAP and IT applications.
• Involve in resolving incidents, problem management and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction.
• Documentation of business requirements and application design such as user guides, functional specifications, technical documentation, sign offs, etc
• Perform systems unit tests and assist end users in User Acceptance Test for change requests and projects.
• Collaborate with Group IT on project requirements and standards.
• Assist and support in project implementations in SG.
• Liaised with external parties for integration interfaces.
• Prepare training materials and conduct training to users.

The Successful Applicant

• Bachelor’s degree in information systems
• 2-3 years’ experience in SAP related environment.
• Proficient in ITIL - Incident and Problem Management, Change and Release management.
• Good knowledge in any of the following SAP modules, SD, MM, FICO, WM/EWM
• Experience in end user support.
• Excellent analytical and problem-solving skills
• Excellent communication skills
• Good understanding of IT Service Management processes