Title:  Manager IT Infrastructure

General Responsibilities

• Responsible for infrastructure-related and end-user computing activities including evaluation, procurement, implementation, upgrade, maintenance, and support.
• Oversee daily IT operations support for all IT infrastructure, systems (firewall, servers, switches, etc), data backup & storage, network, digital workplace solutions, end-user computing support, and IT assets in SG offices and warehouses.
• Oversee and execute day-to-day activities of Digital Workplace team in ensuring the reliability, availability and end user systems, services, PCs and infrastructure through established IT Operations policies, procedures and processes.
• Liaise and align with Group IT Infrastructure and Group Digital Workplace teams for escalation, project implementation and management, redundancy and high-availability solution, software deployment and patch management.
• Liaise and align with Group IT Security on implementing solutions, management, client/customer assessment.
• Manage outsourced partners and third-party service providers on service level, quality of services provided.
• Coordinate on disaster recovery drills, planning and executions
• Work with business and management to identify new process improvement opportunities. 

Functional Skills and Knowledge

• Bachelor Degree holder or above in Computer Science, Information Technology, or related disciplines.
• Preferably attained CCNA, CCNP, MCSE, CCSE, CCSA 
• At least 10 years’ experience in managing infrastructure and digital workplace support.
• Proficient in ITIL - Incident and Problem Management, Change and Release management.
• At least 5 years of hands-on experience in managing network and security equipment such as Firewalls, Intrusion Detection systems, Routers, Switches, Azure Cloud.
• At least 5 years of hands-on experience in managing digital workplace technology in end-user computing such as Win11, end-point management, VPN, Printers, Internet filtering, Anti-Virus, mobile devices, RF handheld devices.
• Experience in managing mobile services, video conference and telecommunication equipment.
• Good knowledge in public cloud solutions and on-premise systems/network.
• Experience in managing C-suite users.
• Excellent communication skills.
• Experience in third party management over data centre and public cloud services is an advantage.

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