Title:  Assistant Manager, Customer Account Management

This is a hunter (BD/New Accounts) role. Experienced candidates can be considered for Assistant Manager role.

Candidates experienced in Food Service/HORECA specialization of the FMCG sector are welcomed to apply.

Responsibilities:

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
• Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
• Report on the activities and products of the competitors via inputs to the competition reports
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Work with internal stakeholders to ensure timely delivery of products.
• Support internal stakeholders in relationship development with key customers

Requirements:

• At least 2 years of relevant experience in Food Service/HORECA
• Self driven and motivated

Transport allowance is provided on top of monthly basic

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